Face IQ Policies

1. Privacy and Confidentiality:
   Your privacy is of utmost importance to us. We strictly adhere to all privacy and confidentiality regulations. Your personal information and medical records are kept secure and will not be disclosed without your consent.
2. Consultations:
   Prior to any treatment, we recommend a consultation with one of our experienced practitioners. This allows us to evaluate your unique needs and expectations, and to discuss the most suitable treatment plan.
3. Informed Consent:
   We believe in informed decision-making. Before any procedure, we will provide you with detailed information about the treatment, potential risks, and expected outcomes. You will be asked to sign a consent form indicating your understanding and agreement.
4. Booking and Cancellation:
   To ensure prompt service, we recommend booking your appointments in advance. Please notify us at least 24 hours in advance if you need to cancel or reschedule an appointment to avoid any cancellation fees.
5. Payment and Pricing:
   Our pricing is transparent, and we offer competitive rates. Payment for services is due at the time of treatment. We accept various payment methods, including credit cards and cash. You will receive an itemized receipt for your records.
6. Safety and Sterilization:
   Your safety is paramount. We adhere to strict sterilization and hygiene standards to maintain a safe environment. All equipment and instruments are meticulously cleaned and disinfected.
7. Treatment Results:
   While we strive to achieve the best possible results, it's important to understand that individual responses to treatments may vary. We will provide realistic expectations during your consultation.
8. Refund and Return Policy:
   In the unlikely event that you are dissatisfied with a product or service, please reach out to us within 14 days of your appointment. We will assess the situation and, if applicable, issue a refund or provide a suitable solution.
9. Follow-up and Aftercare:
   Some treatments may require post-treatment care. We will provide you with clear aftercare instructions and schedule any necessary follow-up appointments.
10. Complaints and Concerns:
    We are committed to your satisfaction. If you have any complaints or concerns, please communicate them with us. We will address and resolve any issues promptly and professionally.
11. Code of Ethics:
    Our clinic operates under a strict code of ethics that includes honesty, integrity, and the highest standards of professional conduct. We are dedicated to delivering safe and effective treatments while maintaining the utmost respect for our patients.
12. Your Feedback:
    Your feedback is invaluable to us. We encourage you to share your experiences and suggestions to help us continually improve our services.

Contact Us:
If you have any questions or need further clarification on our policies, please feel free to contact us via phone, email, or in-person during your visit.

Thank you for choosing Face IQ. We look forward to providing you with exceptional care and helping you achieve your beauty and wellness goals.